Last updated: [09/02/2026]
Mistral Lava Design (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you voluntarily submit information through forms (such as Request a Quote, Contact Forms, or Upload Drawings), we may collect:
- Full name
- Company name
- Email address
- Phone number
- Project details and messages
- Uploaded files (drawings, images, specifications)
b) Technical & Usage Information
Automatically collected information may include:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Referral source
This data helps us understand how visitors use our website and improve user experience.
2. How We Use Your Information
We use collected information for the following purposes:
- To respond to inquiries and provide quotations
- To evaluate and process design or project requests
- To improve website functionality and content
- To communicate with you regarding your project or inquiry
- To comply with legal and regulatory obligations
We do not sell, rent, or trade your personal data to third parties.
3. Legal Basis for Processing (GDPR)
We process personal data under the following legal grounds:
- Consent – when you submit forms or upload files
- Legitimate interest – to respond to inquiries and improve services
- Legal obligation – where required by law
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance
- Analyze traffic and user behavior
- Enhance user experience
You may control or disable cookies through your browser settings. Disabling cookies may affect some website functionalities.
5. Data Storage & Security
We take appropriate technical and organizational measures to protect your personal data against:
- Unauthorized access
- Alteration
- Disclosure
- Loss or misuse
Uploaded drawings and project materials are treated as confidential and used solely for evaluation and communication purposes.
6. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal or contractual obligations
You may request deletion of your data at any time (see Section 9).
7. Third-Party Services
We may use trusted third-party services for:
- Website hosting
- Analytics (e.g. traffic analysis tools)
- Email communication
These providers process data only on our behalf and in compliance with applicable data protection laws.
8. International Data Transfers
If you access our website from outside the European Economic Area (EEA), your information may be transferred and processed in countries where data protection laws may differ. We ensure appropriate safeguards are in place.
9. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Request correction or update
- Request deletion (“right to be forgotten”)
- Object to or restrict processing
- Withdraw consent at any time
To exercise these rights, please contact us using the details below.
10. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, you may contact us at:
Mistral Lava Design
Email: info@mistrallavadesign.com
Website: https://www.mistrallavadesign.com
This website and its services are operated by:
Mistral Enterprise S.R.L.
MILANO (MI) Corso di Porta Vittoria
18 CAP 20122 – Italy
Partita IVA (VAT): 14472750968
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.